April 24th, 2017

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Water Department

Water and Sewer Billing

All residential and commercial customers are billed monthly and generally mailed the first week of each month. Bills are computed based on actual usage and it is our policy not to estimate a bill, unless a meter is shown to be faulty and has stopped working. Every attempt is made to read meters on or about the same day of the month in order to provide for a consistent number of days usage on each invoice. To insure accuracy, all meters are read with a handheld computer.

A disconnect notice will be sent for any account showing a past-due balance equal to or greater than $20.00 at the end of the month. A reconnection fee will be charged to all customers’ who have their meters disconnected for non-payment. To restore services, those same customers will be subject to paying a security deposit.

Discounts on water, sewer and trash are offered for the elderly and disabled. Restrictions apply. Call the Commissioner of Revenue Office at 540-261-8611 for information regarding those discounts.